Shipping & Returns
A fast efficient service with happy customers is our aim. Should you need any help please email firstname.lastname@example.org or ring + 1 646 878 6798 (Mon - Fri 9am - 6pm EST) and we'll be delighted to assist you and answer any queries.
** Due to holiday period, our next dispatch date is Monday 28th August (expected delivery Tuesday 29th August)
We offer free shipping on purchases of $100 and over within the United States and Canada (main town/cities only in Canada). A shipping cost of $15 applies to all orders under $100. Shipping is with Fedex and a tracking number is supplied. Please allow 2/3 working days for delivery. If an order is urgent, please email email@example.com and we'll look after you from there, a surcharge will apply. For shipping to rural areas in the United States or Canada a surcharge of US$20 will apply.
We do not ship to PO Boxes.
For shipping to the rest of the world, please access our European site www.theethicalsilkco.com
WHAT IS THE RETURNS POLICY?
We are sure you will be delighted with your purchase and will enjoy it for many years to come. However, if you are not entirely satisfied, please get in touch to let us know why you are disappointed and we will issue a full refund as long as the item is not used and is returned with all it's original packaging within 28 days of purchase to the following address:
The Ethical Silk Company (Warehouse)
1569 Custer Ave.
When returning goods, please display you name clearly on the package and obtain proof of postage as The Ethical Silk Company cannot accept responsibility for items which fail to reach us.
A detailed size guide is accessible on each product page, along with information about block printing and caring for your silk. Please take the time to read through and check sizings as The Ethical Silk Company will not pay for the cost of returns unless the goods are incorrect, faulty or damaged. This does not affect your statutory rights.
If you would like a different size, color etc., please return your item and we will issue you a full refund, after which you can place a new order for the new item through our website (it's quicker this way than a direct exchange, trust us!)
Please bear in mind that natural silk, like all natural materials, can occasionally have a slight irregularity in its weave. All our printed products are printed by hand using artisan techniques of block printing. Slight imperfections in color and patterns are characteristic of block printing, making each piece unique, a one of a kind. We see these as a sign of the garment's authenticity and its hand made beauty.