Shipping & Returns
A fast efficient service with happy customers is our aim. Should you need any help please email firstname.lastname@example.org or ring + 1 646 878 6798 (Mon - Fri 9am - 6pm EST) and we'll be delighted to assist you and answer any queries.
* Next dispatch day Friday 26th July - we’re on holidays ;)
We offer free shipping on purchases of $100 and over within the United States and Canada (main town/cities only in Canada) via Fedex.. Please allow 2/3 working days for delivery. For Canadian addresses outside main towns/cities the free shipping is offered by registered postal mail that takes 6-9 working days for delivery, but may be longer during busy holiday periods (unfortunately this is beyond our control). Canadian orders may be subject to import duty and taxes payable by the recipient. These taxes are determined by the Canadian government and are beyond our control.
For orders under US$100 we offer flat rate shipping of US$7 within the USA and Canada. Shipping is with the national postal service of each country. Please allow 6-9 working days for delivery. Orders are shipped with registered post and can be tracked through An Post immediately after dispatch and then through USPS / Canada Post once the item has arrived in the US / Canada. During busier holiday periods, shipping times can increase beyond our control in which case we offer shipping with Fedex at a flat rate cost of US$15.
For speedier shipping via Fedex, a shipping cost of US$15 applies to all orders under $100. Shipping is with Fedex and a tracking number is supplied. Please allow 2/3 working days for delivery.
If an order is urgent, please email email@example.com and we'll look after you from there, a surcharge will apply. For Fedex shipping to rural areas in the United States or Canada a surcharge of US$20 will apply.
We do not ship to PO Boxes.
For shipping to the rest of the world, please access our European site www.theethicalsilkco.com
WHAT IS THE RETURNS POLICY?
We are sure you will be delighted with your purchase and will enjoy it for many years to come. However, if you are not entirely satisfied, please get in touch to let us know why you are disappointed and we will issue a full refund as long as the item is not used and is returned with all it's original packaging within 28 days of purchase to the following address:
The Ethical Silk Company (Warehouse)
1569 Custer Ave.
When returning goods, please display you name and order number (found on the order confirmation email) clearly on the package and obtain proof of postage as The Ethical Silk Company cannot accept responsibility for items which fail to reach us.
Canadian orders may be subject to import duty and taxes payable by the recipient. These taxes are determined by the Canadian government and are beyond our control and are therefore not refundable by The Ethical Silk Company, should the item be returned. To claim a refund on any taxes and duties applied you will have to apply to the Canadian government under the Casual Refund Programme.
A detailed size guide is accessible on each product page, along with information about block printing and caring for your silk. Please take the time to read through and check sizings as The Ethical Silk Company will not pay for the cost of returns unless the goods are incorrect, faulty or damaged. This does not affect your statutory rights.
If you would like a different size, color etc., please return your item and we will issue you a full refund, after which you can place a new order for the new item through our website (it's quicker this way than a direct exchange, trust us!)
Please bear in mind that natural silk, like all natural materials, can occasionally have a slight irregularity in its weave. All our printed products are printed by hand using artisan techniques of block printing. Slight imperfections in color and patterns are characteristic of block printing, making each piece unique, a one of a kind. We see these as a sign of the garment's authenticity and its hand made beauty.